FAQ

General

Vendemos muchos productos útiles.

Puedes verlos en la página de colección.

Disponemos de una amplia variedad de productos en stock.

We recommend storing your accessories in a cool, dry place away from direct sunlight. Avoid contact with water, oils, and perfumes to preserve their quality and longevity.

Absolutely! We welcome custom and bespoke requests for clothing, hair accessories, and cultural fashion items. Reach out to us at support@nanessence.com to discuss your vision.

Our team is here to help! You can reach us anytime at support@nanessence.com, and we’ll respond within 24–48 business hours.

Envío

Tiempo de entrega promedio 3 días

Sí, tenemos la opción de recogida propia en nuestras tiendas.

Para obtener información detallada, póngase en contacto con nosotros.

Absolutely. We proudly ship worldwide! Please note that international deliveries may be subject to VAT, duties, or customs fees, depending on your country’s import regulations.

Yes, we offer expedited shipping (2–3 business days) and same-day local delivery within 15 miles of Houston, TX 77027, depending on product availability.

While we’re not responsible for courier or weather delays, we’ll always assist you if your order is damaged or defective upon arrival. Please contact support@nanessence.com within 7 days of delivery for resolution or store credit.

Nan—“a tribute to grandmother”—and Essence—“