FAQ

Each Nanessence piece is handcrafted with love, blending Afrocentric heritage and modern design. Every item tells a story of culture, craftsmanship, and timeless elegance — making no two pieces exactly alike.

Yes, every item in our collection is handmade with care and precision. Slight variations in texture or color are natural and reflect the beauty of artisanal craftsmanship.

We recommend storing your accessories in a cool, dry place away from direct sunlight. Avoid contact with water, oils, and perfumes to preserve their quality and longevity.

Absolutely! We welcome custom and bespoke requests for clothing, hair accessories, and cultural fashion items. Reach out to us at support@nanessence.com to discuss your vision.

Our team is here to help! You can reach us anytime at support@nanessence.com, and we’ll respond within 24–48 business hours.

All Nanessence pieces are handmade with care. Please allow 3–5 business days for order processing before shipping. You’ll receive a tracking number once your order has been dispatched.

Once your order has been processed and shipped, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey in real time.

Absolutely. We proudly ship worldwide! Please note that international deliveries may be subject to VAT, duties, or customs fees, depending on your country’s import regulations.

Yes, we offer expedited shipping (2–3 business days) and same-day local delivery within 15 miles of Houston, TX 77027, depending on product availability.

While we’re not responsible for courier or weather delays, we’ll always assist you if your order is damaged or defective upon arrival. Please contact support@nanessence.com within 7 days of delivery for resolution or store credit.