Privacy policy
Privacy Policy
Last Updated: October 6, 2025
NANESSENCE (“we,” “our,” “us”) operates this online store and website, including all related content, features, tools, products, and services (collectively, the “Services”), to provide customers with a curated shopping experience.
Our store is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of personal information.
By using or accessing the Services, you acknowledge that you have read and understand this Privacy Policy and consent to the collection, use, and disclosure of your information as described below.
1. Personal Information We Collect or Process
“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include de-identified or anonymous information.
We may collect or process the following categories of personal information, depending on your interaction with the Services and as permitted by law:
• Contact Details: Name, billing/shipping address, phone number, and email address.
• Financial Information: Credit/debit card details, payment method, transaction information, and related payment confirmations.
• Account Information: Username, password, security questions, preferences, and settings.
• Transaction Information: Items viewed, added to cart, purchased, returned, or exchanged, and your purchase history.
• Communications: Any information you include when contacting customer support or communicating with us.
• Device Information: Browser type, device ID, IP address, and network connection data.
• Usage Information: How and when you interact with the Services, including navigation and engagement patterns.
2. Sources of Personal Information
We may collect personal information from:
• Direct interactions: When you create an account, make a purchase, contact us, or otherwise provide information.
• Automatic collection: Through cookies, analytics tools, and similar technologies when you use our Services.
• Service providers: Vendors who support payment processing, fulfillment, analytics, or marketing on our behalf.
• Partners and third parties: When permitted or required by law.
3. How We Use Personal Information
We use your personal information for the following purposes:
• To Provide, Customize, and Improve Services: Process payments, fulfill orders, arrange shipping, manage accounts, facilitate returns, and enhance your shopping experience through personalization and product recommendations.
• Marketing and Advertising: Send promotional communications by email, SMS, or mail, and show online advertisements tailored to your interests and browsing behavior.
• Security and Fraud Prevention: Authenticate accounts, detect or investigate fraudulent or unauthorized activities, and ensure secure transactions.
• Customer Support: Respond to inquiries, provide assistance, and maintain business relationships.
• Legal Compliance: Fulfill legal obligations, respond to lawful requests, and enforce our terms or policies.
4. How We Disclose Personal Information
We may share your personal information under the following circumstances:
• With Shopify and other service providers who assist with hosting, payments, shipping, analytics, or IT management.
• With business and marketing partners for advertising and promotional purposes in accordance with their privacy policies.
• With your consent or at your direction, including social media integrations or third-party shipping providers.
• Within our corporate group or affiliated entities.
• For legal or business reasons, including mergers, acquisitions, compliance with law, or protection of our rights and users.
Note:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Relationship with Shopify
Our store is hosted by Shopify, which processes your personal information to operate and improve the Services. Your data may be transferred to or stored in other countries to facilitate these functions.
Shopify may independently use certain data for its own services and analytics. To learn how Shopify collects and uses your personal information or to exercise your data rights, please review the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.
6. Third-Party Websites and Links
Our Services may contain links to websites operated by third parties. We are not responsible for their privacy practices or content. Please review their respective privacy policies before providing personal information.
Information you post on public or social media platforms may also be viewable by others. Our inclusion of such links does not imply endorsement of their operators or content.
7. Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in your jurisdiction.
If you believe a child has provided us personal data, please contact us to request deletion.
We do not knowingly “sell” or “share” personal information of individuals under 16 years of age.
8. Security and Data Retention
While we use reasonable safeguards to protect your data, no system is completely secure. Please avoid transmitting sensitive information through unsecure channels.
We retain personal information only as long as necessary to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
9. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
• Access / Right to Know – Request details of personal information we hold about you.
• Right to Delete – Request deletion of your personal data.
• Right to Correct – Request corrections to inaccurate data.
• Data Portability – Request a copy or transfer of your data.
• Opt-Out of Sale/Sharing – Opt out of the sale or targeted advertising of your personal data.
You may also opt out of promotional emails by using the “Unsubscribe” link in our messages. We may still send non-marketing communications about orders or account activity.
If you are located in the UK or European Economic Area, you may also:
• Object to or restrict processing of your data.
• Withdraw consent where processing is based on consent.
You may exercise these rights by contacting us as described below.
We may require identity verification or authorization documentation before processing your request.
10. Complaints
If you have concerns about how we process your personal information, please contact us first.
Depending on your jurisdiction, you may also file a complaint with your local data protection authority.
11. International Data Transfers
Your personal information may be stored or processed outside your home country.
When transferring data from the European Economic Area (EEA) or the UK, we rely on recognized safeguards such as the European Commission’s Standard Contractual Clauses or their UK equivalents.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational or legal changes. Updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: support@nanessence.com
Mailing Address: 800 N King street Suite 304 Wilmington DE 19801
For purposes of data protection laws, NANESSENCE is the data controller of your personal information.